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Custom Performance Program

LADWP’s Custom Performance Program (CPP) offers rebates for the installation of various energy efficiency measures. LADWP customers can receive a one-time payment for investments in eligible projects that reduce the electrical energy use in their building or facility. Most CPP incentive payments are based on the annual kilowatt hour (kWh) savings as calculated or accepted by the LADWP. Beyond the financial incentive of lower electric bills, energy conservation projects often improve building operating efficiency and comfort levels for the occupants, as well as help to sustain our environment for the future.

Due to overwhelming response, we are experiencing extended processing times. We apologize for the inconvenience and appreciate your patience during this time. If you have any questions, please call our hotline at (213) 367-3436 or email Thank you for your understanding and continued participation in our incentive programs.

Custom Performance Program Fact Sheet

The major revisions to the CPP effective October 1, 2014 include:
  • Energy modeling using LADWP approved software to demonstrate energy savings achieved is preferred, however, customers may use the measure input forms provided by the LADWP if an energy model is not available.
  • Applicant shall obtain any permits required for the CPP project and provide them to the LADWP upon request.
  • The Chiller Efficiency Program is now part of the CPP employing energy modeling using LADWP approved software in calculating energy savings for incentives.
  • The incentive cap for the CPP increased to 75% of project cost.
  • Project cost may include design and permit costs. If the customer is doing the project in-house, the cost to purchase the energy modeling software may be included on a one-time basis only.
  • To increase participation, the LADWP has raised the incentives for most of the CPP measures. See table below.

CPP Incentive Level Changes

Following is a list of measures offered and the corresponding incentive rate on a per unit basis.
Incentive Categories Incentive Levels
(prior to October 1, 2014)
NEW Incentive Levels
(effective October 1, 2014)
Controls/RCx $0.08 per kWh $0.15 per kWh
Plug/Process/Other $0.08 per kWh $0.15 per kWh
(includes Chillers & VRF)
$0.14 per kWh $0.25 per kWh
Envelope $0.08 per kWh $0.25 per kWh
(including LED fixtures)
$0.05 per kWh $0.15 per kWh
Lighting Controls $0.05 per kWh $0.10 per kWh
Lighting $0.05 per kWh $0.05 per kWh
(Lamp Only)
Thermal Energy Storage Up to $750 per kW Up to $750 per kW
Notes Cap 50% of project cost New cap 75% of project cost

Participation Requirements

  • Must be an LADWP Non-Residential electric customer in good standing. If the customer account is delinquent the incentive payment may be applied to the outstanding balance.
  • All projects require a pre-inspection of the existing equipment and baseline conditions. Non-compliance will jeopardize eligibility for an incentive payment.
  • In most cases the newly installed equipment must replace existing equipment. Please contact CPP staff for details.
  • The incentives are reserved on a first-come, first served basis until funds are exhausted.
  • Energy savings analysis must be submitted using LADWP-approved software.

How to Apply

  • Read the CPP Terms and Conditions . Read the participation requirements and determine if you qualify.
  • One month prior to starting the project, submit the following forms:
  • The application with required documents may be submitted via e-mail to or sent using the mail service of your choice to:

    LADWP Efficiency Solutions Non-Residential Programs
    Attn: Custom Performance Program
    111 N. Hope Street, JFB Room 1057
    Los Angeles, CA 90012
  • An Authorization Letter is required if you are a vendor, contractor, or any third party submitting an application on behalf of an LADWP customer. The signed authorization letter must be on the customer’s company letterhead and grant you or your company permission to submit the CPP application and/or act on their behalf for some or all aspects of the incentive process. Here is a Sample Authorization Letter.

Measures and Rebates

  • The energy efficiency measures (EEM) identified below are currently eligible for an incentive payment through the CPP. If the EEM you plan to install is NOT listed below or as part of our Lighting, Food Service, Retrocommissioning, or Custom Express Programs, please email details of your project/EEM to and you will be contacted by a CPP Program Manager. To download and print the energy efficiency measure input forms, please select the appropriate links. Following are the Custom Performance Program incentive levels for energy savings by category:
  • Controls/RCx (rebate)
  • Plug/Process/Other
  • HVAC-Refrigeration (includes Chillers and VRF)
  • Envelope
  • Lighting (including LED Fixtures)
  • Lighting Controls
  • Lighting (Lamp Only)
  • Thermal Energy Storage

Custom Performance Program Process (CPP Process Flow Chart)

  1. Submit the completed Efficiency Solutions Non-Residential Program Application Form (Part A) and the CPP Supplemental Form (Part B) and all other required documents, which may include an Authorization Letter (Sample Authorization Letter) (if required), the CPP data input form(s), project information/scope description, electric energy savings calculations, and project specific documents.
  2. A CPP Program Manager (PM) will be assigned and will contact you to confirm receipt of the application.
  3. An assigned field inspector will contact you to schedule a pre-inspection.
  4. Before starting the project, you must wait for LADWP approval. Once approved, you may proceed with the installation and implementation of the measure(s).
  5. LADWP will complete an evaluation to determine the estimated incentive amount. Once the evaluation has been completed, the PM will send an Offer Letter to the customer, which provides the estimated incentive amount and detailed post-project instructions as described in Item 7.
  6. Projects not completed within 18 months of LADWP approval (Offer Letter) may be cancelled and reserved funds returned to the program fund.
  7. Once the measures are installed and implemented, you must submit:
    -Completed CPP Program Agreement
    -Completed CPP Installation Report
    -Completed and signed IRS Form W-9
    -Completed Payment Assignment Form, if applicable
    -Copies of itemized invoices and any other project cost documentation
  8. After all required documents are received by the LADWP, the assigned field inspector will schedule a post-inspection.
  9. After the installation is verified, the PM will review all documentation and process the incentive payment. It may take 8 to 12 weeks to receive payment after the post-inspection is completed.

Contact Us

For additional details or questions, please call (213) 367-3436 or email the CPP Staff at

Efficiency L.A.

The LADWP’s Efficiency L.A. programs are designed to help you live and work smarter by reducing energy use and costs, while helping to preserve precious resources for generations to come.

LADWP has other programs available to help your facility become more energy efficient. These programs provide monetary incentives for improved lighting, more efficient chillers, and retro-commissioning.

To learn more, visit the links on the left side of the screen. We will gladly provide more information on these programs and a variety of energy-saving measures.
This program shall at all times be subject to change or termination without notice.